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reliability organizationReliability Integration for the Organization
Organization Reliability Metrics Establishment

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DEFINITION
Establish completely specified set of reliability business objectives.

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SITUATION
The most common reasons for setting reliability objectives for an organization include:
1) providing a focus for a newly established reliability program;
2) establishing measurable reliability improvement goals; and
3) providing a means to manage the reliability of a portfolio of products.

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OBJECTIVES
To establish organization reliability goals and metrics that set realistic business objectives and establish meaningful reliability tracking metrics.

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VALUE TO YOUR ORGANIZATION
Create and communicate concise message on relative importance of reliability throughout an organization. Clear goals provide decision making guidance across entire product life cycle.

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RELIABILITY INTEGRATION
An example of Reliability Integration during Organization Reliability Metrics Establishment is as follows:

Reliability Metrics Provide a Means to Monitor Reliability Performance:
A set of reliability goals and metrics provides boundaries for specific product reliability objectives, permits comparisons of predictions and reliability testing results to business needs, and enables the cascading of reliability objectives to key vendors. Most importantly, reliability goals and metrics provide an organization a means to monitor reliability performance.

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METHODOLOGY
We start with a clear understanding of the current situation - this may include data collection, interviews, reliability testing analysis, and gap analysis. Then in a workshop format, we facilitate the understanding and creation of a fully specified reliability goal. With a goal, we then form the key metrics to monitor progress toward the goal.

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CASE STUDIES/OPTIONS
The following case studies and options provide example approaches. We shall tailor our approach to meet your specific situation.

1) Translating Financial Reliability Metrics into Useful Tools
For a large Computer manufacturer, the executive staff has provided financial related reliability metrics. Local engineering teams are unable to quickly translate these measures into useful tools for decision making. By focusing the team on methods to measure aspects of quality, reliability and warranty closely related to the product development program objectives made design trade-off analysis possible.

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