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"Ops A La Carte did an excellent job teaching a private two-day reliability seminar for our team. We learned a lot and would certainly use them again."
---Isaac Ohel, VP Engineering, Novera Optics
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EDUCATION on the best tools for Reliability Engineering.
INTEGRATION of all Elements of Reliability Programs for Maximum Value.
Public and In-House Courses presented by world-class instructors directly in Silicon Valley.
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Education & Seminars
Problem Solving Tools - A Team Based Approach

This is a NEW course!
OBJECTIVES
Upon completion of the Problem Solving Tools course, participants will be able to do the following:
Create Process Flows with standard diagram symbols
Perform an Affinity Diagram with hands-on exercise
Perform in a brainstorming session to complete an Ishikawa Cause and Effect Diagram
Understand various types of attribute data, construct check sheets and create Pareto Diagrams
Download brochure (pdf)

WHO SHOULD ATTEND This course is intended for those involved in design, test, analysis, or manufacturing who want a better understanding of advanced problem solving tools. Disciplines include Technicians, Supervisors, Operations Staff, Process Engineers, Quality Engineers, Quality Inspectors, Manufacturing and Industrial Engineers Engineers.

COURSE OVERVIEW
- Problem Solving Tools provide you with the essential steps for an effective Team - based problem solving methodology. The course presents a number of problem solving techniques to identify key variables for process control and quality improvement. Basic quantitative and qualitative tools will be presented to help participants make sound decisions for implementing effective corrective action plans.
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OUTLINE
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- INTRO. TO PROBLEM SOLVING TOOLS
Benefits of Effective Problem Solving
Quality Tools - Overview
Problem Solving Strategy - PDCA
- PROCESS FLOW ANALYSIS
Overview of Process Flow Techniques
Standardized Flow Charting Symbols Process Flows for Manufacturing Processes
- CAUSE and EFFECT DIAGRAMS
Sources of Variation
Brainstorming techniques using an Ishikawa Diagram
Resolving to Root Cause and Corrective Action
- AFFINITY DIAGRAMS
Benefits of Affinity Diagrams
Organize a large number of Ideas
Implementing a Business Plan: Case Study
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- CHECK SHEETS and PARETO ANALYSIS
Simplify data collection with Check Sheets
Prioritize problems with 80/20 Concept
Create Pareto Charts (with cumulative %)
- APPENDIX
Terms and Definitions
Formula Summary
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