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"Ops A La Carte did an excellent job teaching a private two-day reliability seminar for our team. We learned a lot and would certainly use them again."
---Isaac Ohel, VP Engineering, Novera Optics
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EDUCATION on the best tools for Reliability Engineering.

INTEGRATION of all Elements of Reliability Programs for Maximum Value.

Public and In-House Courses presented by world-class instructors directly in Silicon Valley.

education roadEducation & Seminars
Design for 6 Sigma

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Using Voice of the Customer (VOC),
and targeted Six Sigma Tools

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This course material has been recently updated!

COURSE OVERVIEW
This 16 hour course presents a phased approach for identifying and implementing an effective DFSS program. Topics covered include the following:

Establishing Business Case and Project Charter

QFD (Quality Function Deployment)

Intro. to FMEA (Failure Modes and Effects Analysis

Optimizing Design for enhanced Process Capability

download Download brochure (pdf)

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LEARNING OBJECTIVES
Upon completion of this DFSS course, participants will be able to do the following:

Create a QFD House of Quality to determine CTQs

Leverage KANO and Customer Perception Models

Perform a FMEA

Correlate and Verify design requirements

Select appropriate DOE models for optimization

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OUTLINE

Chapter 1: INTRODUCTION TO DESIGN FOR SIX SIGMA

CTQ - Critical To Quality

Relationship between PPM, DPM, and Loss

Variation and Six Sigma

Process Capability Indices

Design for Six Sigma (DFSS)

Chapter 2: IDENTIFY AND DEFINE DFSS OPPORTUNITIES - Phase I

Project Charter and Business Case

Project Scope and Key Milestones

KANO and Customer Perception Model

Building a QFD House for DFSS

Chapter 3: DEVELOPING CONCEPTS - Phase II

Multi-Voting and Criteria-Based Metrics

Failure Modes and Effects Analysis (FMEA)

Determining Critical to Quality (CTQ) characteristics

Chapter 4: OPTIMIZING DESIGN - Phase III

Quality Loss Function (QLF)

Parameter Design for Optimization

Design of Experiments (DOE) primer

Correlation of Design Requirements

Chapter 5: DESIGN VERIFICATION - Phase IV

Verify Process Capability

Build Prototype Test, Debug, and Fix

Pilot Run Verification

Appendix: Terms and Definitions
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