 Education & Seminars
Design for 6 Sigma
Using Voice of the Customer (VOC),
and targeted Six Sigma Tools
This course material has been recently updated!
COURSE OVERVIEW
This 16 hour course presents a phased approach for identifying and implementing an effective DFSS program. Topics covered include the following:
• Establishing Business Case and Project Charter
• QFD (Quality Function Deployment)
• Intro. to FMEA (Failure Modes and Effects Analysis
• Optimizing Design for enhanced Process Capability
 Download brochure (pdf)
LEARNING OBJECTIVES
Upon completion of this DFSS course, participants will be able to do the following:
• Create a QFD House of Quality to determine CTQs
• Leverage KANO and Customer Perception Models
• Perform a FMEA
• Correlate and Verify design requirements
• Select appropriate DOE models for optimization
OUTLINE
Chapter 1: INTRODUCTION TO DESIGN FOR SIX SIGMA
• CTQ - Critical To Quality
• Relationship between PPM, DPM, and Loss
• Variation and Six Sigma
• Process Capability Indices
• Design for Six Sigma (DFSS)
Chapter 2: IDENTIFY AND DEFINE DFSS OPPORTUNITIES - Phase I
• Project Charter and Business Case
• Project Scope and Key Milestones
• KANO and Customer Perception Model
• Building a QFD House for DFSS
Chapter 3: DEVELOPING CONCEPTS - Phase II
• Multi-Voting and Criteria-Based Metrics
• Failure Modes and Effects Analysis (FMEA)
• Determining Critical to Quality (CTQ) characteristics
Chapter 4: OPTIMIZING DESIGN - Phase III
• Quality Loss Function (QLF)
• Parameter Design for Optimization
• Design of Experiments (DOE) primer
• Correlation of Design Requirements
Chapter 5: DESIGN VERIFICATION - Phase IV
• Verify Process Capability
• Build Prototype Test, Debug, and Fix
• Pilot Run Verification
Appendix: Terms and Definitions
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