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Summer 2011

Ops A La Carte LLC
(408) 654-0499
Fax: (408) 986-8154

Theme for this newsletter:
10 Years of Ops / Open House Celebration


COURSES/SEMINARS - CRE, PRG Cert Program, Free Webinars
SPECIAL OFFERS - One Hour of Free Consulting
NEWS - Ops turns 10, Ops/Chart Joint Alliance, more
FEATURED SERVICE - Ops turns 10, OPEN HOUSE Celebration
RELIABILITY BLOG - Highlights of Last Quarter's Blogs
PROBLEM SOLVER - Take a Self Assessment
PARTNER'S CORNER - Tribal Engineering, PRG
JOB OPENINGS - Ops A La Carte, Nanosolar, Celestica


Welcome to our 26th quarterly newsletter. Our newsletter comes out the first week of March, June, September, and December. Comments and suggestions are always welcome.

Our big event this quarter is our OPEN HOUSE being held on June 16 at our headquarters in Santa Clara, CA.. At the open house we will be celebrating our 10th Anniversary as well as promoting our new partnership with Chart Industries. The IEEE CPMT chapter is co-sponsoring the event. More>>.

My book "How Reliable Is Your Product: 50 Ways to Improve Product Reliability" is now on iPad and Kindle and sales are going very well. In addition, we have already used as the textbook for our past three Design for Reliability seminars. Also, we continue to get great reviews. Here are a few of the reviews: Book_Interview, PCB News review, ECN Magazine review, SMT Magazine review, review. Or you can go to All Reviews to see all reviews in full.

The book is available for purchase at SuperStar Press or You can preview the First 3 Chapters at How Reliable Is Your Product.

Clients ask us often how to evaluate their reliability program. The best method is a Reliability Assessment. We created this quick Self-Assessment tool you can use to get a baseline of your reliability program. See the Problem Solver section for a special offer if you take our Self-Assessment.

In May I visited over a dozen companies on the east coast from Rhode Island to Toronto, providing free one hour consultations and listened to what our clients need. Based on these visits, we will be coming out with a new framework of services to better serve our clients long-term. Stay-tuned for this.

We completely our 4th annual Reliability Symposium and it was a success. We had engineers traveling from around the world as far as Singapore attend the event. We also had people attend via webinar from as far away as the Czech Republic.

Conference season is underway with a number of great reliability conference back to back. We will be presenting and/or exhibiting at MD&M East on June 6, ARS on June 7-9, PHM on June 20-23, MD&M Chicago on Sept 20-22, and ASTR on Sept 28-30. See our NewsEvents for more information on each.

Our Free Webinars are getting an increasing number of attendees. Last quarter, we held free webinars on Solar Reliability, Design for Six Sigma, and Prognostics. This next quarter we will be holding a webinar on Simulation followed by Telecom Reliability, Advanced Solar Reliability and Medical Reliability. The webinars are held on the first Wednesday of each month.

We hope you enjoy the following newsletter. Our next newsletter will come out September 1st. Thank you for your continued support and interest.

- Mike Silverman, Managing Partner/Founder


Seminars at our OPEN HOUSE - June 16, 11-3pm, Santa Clara, CA

About Event: At this year's Open House event, we will have several great seminars as well as a number of equally good poster sessions for learning about the latest techniques in accelerated reliability testing.


- Ten Mistakes Made When Performing HALT Testing
- How to Integrate HALT Testing into Existing Reliability Testing


- Secrets for cost-effective HALT/HASS installations
- Pitfalls to avoid when evaluating HALT chambers 
- Most effective reliability techniques
- LN2 provisioning, including VJ Pipe, Bulk, MicroBulk

 Product Realization Group (PRG) Certification Program 
Date(s): Tuesday, September 27, 2011 to Tuesday, November 29, 2011
Time: 6pm-8pm two nights a week (Tues/Thurs) for 10 weeks
Instructor: 5 different modules, 5 different PRG instructors
Length: 10 weeks
Cost: $995.
Location: Foothill College, Los Altos, CA

Class Dates
PRC-01: Engineering Development Sept. 27th
PRC-02: Product Reliability Oct. 11th
PRC-03: Data Mgmt. & Collaboration Oct. 25th
PRC-04: Supply Chain Management Nov. 8th
PRC-05: Business Compliance Nov. 29th

You can grow the knowledge and skills of your people by providing the following learning experience - Benefits to Participants:

  • What is the Product Realization Process?
  • How to effectively bring new products to market?
  • What are the tools for collaboration and team based development?
  • Learn Current Best Practices
  • Gain Continuing Educational Units (CEU’s)
For more information on schedule and program specific content see the website

2011 Free Webinar Series - 1st or 2nd Wednesday of Each Month 11:30am-1pm PST

About Event: On the second Wednesday of each month, we will bring you a free webinar topic. Below is our current line-up for the first half of 2011. You can click on the registration page for each event.

FREE Webinar - Wednesday June 1st - How to Use HALT with Prognostics, by Ops A La Carte and the Ridgetop Group. Register at:

Wednesday Sept 14th - Integrating Simulation into a Reliability Program, by Ops A La Carte and Tribal Engineering. Simulation can be a great asset to a reliability program.  Techniques such as Finite Element Analysis (FEA), Monte Carlo Analysis, and Probabilistic Design System (PDS) are examples of great simulation tools.  We will show you when and how you can integrate these tools into a reliability program to optimize your reliability results.

October, 2011 - Advanced HALT Techniques, by Ops A La Carte. Agenda, date, and registration to follow.

November, 2011 - Medical Reliability, by Ops A La Carte, ASQ, Chart, and Stork Environmental Labs. Agenda, date, and registration to follow.

December, 2011 - Solar Reliability, by Ops A La Carte and Pivotry Consulting. Agenda, date, and registration to follow.

For more info or to register, please Contact Us Info


 Course: Certified Reliability Engineer (CRE) Preparation Course 
Date(s): Aug 16 - Sep 27, 2011
Time: 6pm-10pm one night a week, 7 weeks
Instructor: John Cooper
Length: 7 weeks
Cost: $1295. We offer 25% discount for those taking via webinar or for unemployed or for students not getting reimbursed.
Location: San Jose, CA

Offered via webinar for out of town students.

Description: Becoming certified as a Reliability Engineer (CRE) can be valuable to your employer and your career. We are offering this Exam Preparation Course. Students have found it very valuable in preparing for the exam. Even if you are not planning on taking the exam but need a good, in-depth course in Reliability Engineering, this can benefit you substantially.

Course Webpage: CRE_Course by Ops A La Carte

For information on other course offerings go to: Ops A La Carte Schedule. All our courses are offered as in-house tailored seminars. To view a list of all our seminars, go to Ops A La Carte Course List


FREE Webinar - Wednesday June 1st - How to Use HALT with Prognostics, by Ops A La Carte and the Ridgetop Group. Register at:

Medical Design and Manufacturing (MD&M) - June 6, 2011, New York City

About Event: As one of industry's original medical device conference, MD&M East is dedicated to offering the East Coast's premier conference program for research and development, design, engineering, manufacturing, and regulatory affairs professionals within the medical manufacturing industry. Attendees will benefit from a unique combination of presentations from high-level medical device industry professionals, the FDA, and some of industry's leading experts.

Ops' Mike Silverman will be giving a one day seminar at the conference entitled "Medical Reliability Testing". Co-presenting the seminar will be Rick Casler, CTO of iWalk, makers of the first bionic lower leg system.

Mike will also be giving the same seminar at MD&M Chicago in September and MD&M Minneapolis in November.

For more info, please Contact Us Info

Applied Reliability Symposium (ARS) - June 7-9, 2011, San Diego, CA

About Event: The ARS provides a forum for expert presenters from industry and government to come together with reliability practitioners from all over the world to discuss the application of reliability principles to meet real world challenges.

Ops' Mike Silverman will be presenting our paper "What Is DfR and What Is Not DfR". We will also have a booth to exhibit our new services. We will also have copies of Mike's new book.

For more info, please Contact Us Info

Ops A La Carte / Chart Open House - June 16, 2011, 11-3pm, Santa Clara, CA

Chart Inc.OPS A La Carte Logo 2011Apr

 Chart Inc. & Ops A La Carte Present:

Thursday, June 16, 2011
11:00 am to 3:00 pm
Santa Clara, CA
Come to the Ops A La Carte's HALT & HASS Lab in Santa Clara, California, to help us kick off the new Ops A La Carte / Chart partnership with our HALT & HASS OPEN HOUSE.

  Meet our expert reliability consultants and learn
Best Practices in HALT/HASS.
Facility Tours and Presentations:
   - Ten Mistakes Made When Performing HALT Testing
    - How to Integrate HALT Testing into Existing Reliability
Learn Practical Details About:  
    - Secrets for cost-effective HALT/HASS installations
    - Pitfalls to avoid when evaluating HALT chambers 
    - Most effective reliability techniques
    - LN2 provisioning, including VJ Pipe, Bulk, MicroBulk
BBQ Lunch and Beverages  

Open House Location: 
         Ops A La Carte LLC
         990 Richard Avenue, Suite 101
         Santa Clara, CA 95050

Find out why the most demanding customers
 choose CHART's 4th Generation
Chart's 4th Generation Real Series HALT/HASS Chambers

Win an 
with a digital copy of Mike Silverman's new book:
 "How Reliable Is Your Product?

iPad Image

RSVP Deadline:
June 1, 2011
send an e-mail to 
 Cathy Dols with your ...



Phone:  1.952.758.8200


Quick Links:
 Chart Chambers
  Ops A La Carte

For more info, please Contact Us Info

Prognostics and Health Management (PHM) Conference - June 20-23, 2011, Denver CO

About Event: Enhancing Safety, Efficiency, Availability, and Effectiveness of Systems through PHM Technology and Application

Ops' Mike Silverman will be co-presenting a paper along with Ridgetop Group on "Use of HALT and HASS with Prognostics"

For more info, please Contact Us Info

2011 PRG BBQ - Friday, September 9, 2011 - 10:00am to 2:00pm

About Event: Please join us for PRG’s 4th Annual BBQ and Symposium.  This is your opportunity to network with industry peers, learn about the latest industry developments, and meet the PRG’s members in an informal setting while enjoying some delicious food.

The goal for this event is to create a forum for individuals and businesses involved in the Product Realization Process to gain knowledge, network, and have fun.

For more info, please Contact Us Info

Accelerated Stress Testing and Reliability (ASTR) Workshop - Sept 28-30, 2011, San Francisco, CA

About Event: ASTR 2011 will provide a forum for ASTR knowledge and share ideas that address intra and inter industry endeavors to limit and eliminate field failures of products. Enhancing Safety, Efficiency, Availability, and Effectiveness of Systems through PHM Technology and Application. The theme for this year is "Do the Electronic Industries Need a New Approach to Qualify Their Products?"

Ops' will be exhibiting at the event and several Ops consultants will be presenting at the event.

For more info, please Contact Us Info

2011 Free Webinar Series - Second Wednesday of Each Month 11:30am-1pm PST

About Event: On the second Wednesday of each month, we will bring you a free webinar topic including our next webinar on Integrating Simulation into a Reliability Program. Go to Webinars for more details.

IEEE Reliability Society Monthly Talks - 1st Thursday of every month 7-9pm PST

About Event: We hold meetings once a month, first Thursday of every month. Ops A La Carte's managing partner Mike Silverman is Chair of the society chapter and Ops A La Carte's Fred Schenkelberg is Vice Chair.

For more info, please Contact Us Info



With the economy picking up, we find many of our customers so buried that they don't have time to stop to ask for help or get the paperwork put through to get the funding. Well now we have a simple solution. From now through the end of August we are offering 1 hour of free consultation to anyone who mentions this offer. No strings attached. We will come in and give you our expert advice on any issues you are having.

Email us via our Special Offers Contact Form



All presentations that we gave can be found on the technical download section of our website at Technical Papers.

May 31, 2011

10 YEARS OF Ops - In May 2011, Ops A La Carte officially turns 10 years old. In these past 10 years, we grew from an an idea to a global consulting firm with customers in over 100 different industries in over 30 different countries. Thank you all for your patronage over this past decade.Ops turns 10 years old. See the Featured Service section for highlights from the best of Ops over the past 10 years.

May 30, 2011

Ops' Managing Partner Mike Silverman traveled around the US and Canada giving seminars and visiting with clients.  He was in the following locations:  Boston/Rhode Island the week of May 23rd, Toronto and Rochester the week of May 30, and San Diego the week of June 6.  Whenever Ops visits cities, we offer 1 hour of free consultation to help you with any aspect of your reliability program.

May 28, 2011

FREE Monthly Webinar Series a big hit

About Event: On the first Wednesday of each month, we have been holding free webinars and attendance continues to grow. Below is the lineup we have had so far this year. We have more great free webinars coming up the rest of the year. See the NewsEvents for the future lineup of webinars.

Tuesday April 5th - Reliability in the Universe of Solar Products, by Ops A La Carte and Concurrent Design.

Wednesday May 4th - Reliability and Quality Engineering Integration using DFSS and DFR Methods.

Wednesday June 1st - Useful Synergies between Prognostics and HALT and HASS, by Ops A La Carte and Ridgetop Group.

May 25, 2011

Fred Schenkelberg of Ops gives Reliability Talk at ASQ NCBDG Roundtable @ Stellartech Research Corporation, Sunnyvale, CA

Fred will give a talk at the Northern California Biodevice Group of the American Society of Quality.

TITLE: Ensuring a Reliable Product

ABSTRACT: Every medical device has an expectation to be safe and reliable. Focusing on product reliability, this talk will lead a discussion around useful and not so useful practices. The terms we use and the methods employed possibly establish a valuable culture within an organization that permits the achievement of high quality and very reliable products. Using appropriate goals, measures, and tools to understand and discuss product reliability permits the appropriate tradeoff of design functionality, cost and time to market along with reliability.

The discussion is about series of interactions with a (compilation of) product development team as they struggle to resolve customer complaints about their product and transition to a market leader. The discussion will focus on reliability goals and measures, program and test planning, plus a touch on sample size determination.

May 24, 2011

Telcordia SR332 Reliability Prediction Procedure Updated

Telcordia SR332 Reliability Prediction Procedure Updated to Issue 3
The most popular reliability prediction guide, Telcordia SR-332, was recently updated to Issue 3. We have updated our prediction tool and can now provide predictions to this latest document. A few of the changes were:

- Updated failure rates
- New parts
- Updated Pi factors & descriptions

BACKGROUND: in the 60's and 70's the most popular reference document was MIL-HDBK-217. This document has not been updated since 217F Notice2 came out in the early 90's. Committees are working on the next generation 217 document but have not replaced 217. Back in the late 80's, Bell Communication Research (a division of Bell Labs and now called Telcordia), came out with their version to be used for commercial products. In the past 20 years, this reference document has become increasingly more popular and has been updated 9 times in the past 20 years to keep up with new technologies and changing failure rates. This latest revision, Issue 3, was released earlier this year (January, 2011).

May 19, 2011

OALC consultant Steve Brenner taught a seminar on MIL-STD-810 Testing at NTS-SGS Labs in Munich Germany on May 16 - 19.

The four day seminar included demonstrations and equipment observation in NTS-SGS Labs, which provides testing services to the automotive industries, medical industries and many more in the European region. The class was taught through the Equipment Reliability Institute of Santa Barbara California.

May 13, 2011

2011 Reliability Symposium, May 9-13 in Santa Clara, California

We held our 4th annual Reliability Symposium and had engineers traveling from around the world as far as Singapore attend the event. We also had people attend via webinar from as far away as the Czech Republic.

May 11, 2011

Ops A La Carte and Chart Announce a Joint Alliance

Ops A La Carte and Chart announce a joint alliance with the installation of a Chart REAL-36 HALT chamber at Ops A La Carte's Santa Clara test facility HALT and HASS Labs.

"We are very excited to gain access to Chart's worldwide reach of customers in the HALT/HASS marketplace.  We expect to grow both our consulting and lab businesses as a result of this new alliance," says Ops Managing Partner, Mike Silverman.

"Chart is excited to be able to offer Ops A La Carte's broad range of services to our rapidly growing customer base.  The range of expertise offered by Ops A La Carte enables Chart to offer the HALT/HASS market the most complete system solution available anywhere," says Chart Product Manager, Dan Strom.

Click here for full story

May 1, 2011

Ops Consulting Team News

Ops adds a new consultant Angele Sjong and Sanchan Modi to our company

Angele Sjong, PhD (Boulder, CO) is a senior Chemical Reliability Engineer with Ops A La Carte and president of Sjong Consulting LLC.  Sjong Consulting partners with Ops A La Carte in the areas of materials engineering, polymers and chemistry.   Angele holds Ph.D. degree in Inorganic Chemistry from Yale University and M.S. in metallurgical engineering from the Colorado School of Mines.  She has been a technical consultant on issues related to product liability, patent infringement and failure analysis.  She has provided technical consulting services to companies on pressure vessels and piping; consumer electronics;recreational equipment; consumer products; and automotive equipment.  She has been an expert witness for litigation cases involving ferrous metallurgy, corrosion and glass.  Angele has also been active with ASM, and taught a polymers failure analysis class to medical device engineers. 

Sanchan Modi (Santa Clara, CA) is in the graduate program in Mechanical Engineering at San Jose State University. He holds a B. Technology in Mechanical Engineering from D.A.V Institute of Engineering and Technology, India. He is currently working on effects of “Thermally Induced Stresses on 3D Stacked TSV Packages”. He also worked on gear box design for both wheel drive motor cycle. Sanchan works in our HALT and HASS Labs helping clients with both fixturing as well as HALT execution. 

In addition, two of our existing consultants Fred Schenkelberg and Bill Holt who are taking on new roles at Ops.

Fred Schenkelberg, MS,. CRE/CQE(San Jose, CA) is going to head up Ops' Solutions sector, coming up with sets of services we will be combining into monthly packages. Fred has been with Ops A La Carte for 7 years and in that time, he has worked with over 100 clients on over 300 different projects.  Fred has over 20 years of experience in reliability engineering, reliability management and reliability training. Fred has developed state-of-the-art techniques in assessing companies' reliability capabilities from which he develops and executes custom reliability programs. Also, he exercises his reliability engineering and statistical knowledge to design and conduct accelerated life tests. Fred worked for 8 years at HP and co-founded the HP Product Reliability Team. Fred has also worked in a variety of other industries, including Contract Manufacturing and Material Science companies. Fred is very active in the reliability community. Here are a few of Fred's affiliations:
- ASQ Reliability Division Chair
- RAMS Committee
- RMSP - Director of Education
- IEC Dependability standards (Tag56 group) Expert in the US TAG to the IEC TC 56  
- IEEE Reliability Society Silicon Valley Vice Chair
- Program Co-Chair of the ASQ Section 613 (Silicon Valley) Section 2011 Quality Conference
- Technical Program Co-Chair of the 2011 ASTR

Bill Holt (San Jose, CA) is going to head up Ops' Telecom/Networking/Consumer Electronics practice. Bill has been with Ops for over 3 years and in that time, he has worked on a number of different networking and consumer electronics products. Bill has over 20 years experience in reliability engineering & management. Topics addressed during that tenure range from atomic-level device elements to very large networks, primarily in the high-tech industry. Significant experience working for companies in a variety of high-tech industry sectors, including personal electronics, mobile telephones, & computer hardware, application-specific devices, generic integrated circuits, & electronic components, computer networking hardware, satellite communications systems & hardware, and optical and microwave devices. Bill's experience working in start-up businesses and high demand environments has provided skills necessary for being able to effectively address hardware reliability in a creative and effective manner.

See the Ops Team for more details on each consultant

April 30, 2011

Ops' consultant Pavel Urban of Eastern Europe is cooperating with Continental

Details of the project cannot be disclosed at this time.

April 15, 2011

Ops' Boston Reliability Lab moves from Cambridge to Bedford.

We completed the move of our HALT Lab from Cambridge to Bedford, and this should help serve our east coast customers better because it is more centrally located in the Boston high tech corridor. The new address is 6 Crosby Drive.

April 13, 2011

Ops' Mike Silverman Gives Presentation at ASQ Statistics Society Meeting

Ops' Managing Partner Mike Silverman gives a presentation on "HALT-to-AFR Calculator" at the April ASQ Statistics Society meeting for the Santa Clara chapter. The presentation focused on the new SaaS calculator Ops' uses that can take HALT data and predict your field failure rate.

April 8, 2011

Ops' Mike Silverman Receives Another Great Review on His New Book

Clifton A. Ericson II, Editor of the Journal of System Safety writes "When was the last time you read an engineering book that you couldn’t put down, or that didn’t put you down (to sleep)? With How Reliable is Your Product?, author Mike Silverman has delivered what few manage to achieve… a book on Reliability engineering that is useful, practical and interesting. In addition, Mike has nicely woven into the material just enough humor to keep the book out of the usual stuffy engineering category. "More>>

April 6, 2011

Ops' Mike Silverman Gives Presentation at IEEE Reliability Society Meeting

Ops' Managing Partner Mike Silverman gives a presentation on "What Is and What Is Not DfR" at the April IEEE Reliability Society meeting for the Santa Clara chapter.

April 1, 2011

"50 Ways" book Now Available on iPad

Mike Silverman's book "How Reliable Is Your Product: 50 Ways to Improve Product Reliability" is now available on the iPad. You can download at iPad.

March 22, 2011

Ops is Interviewed by Bill Marlow

Ops A La Carte's Mike Silverman was interviewed by Bill Marlow of the Bill Marlow Show. Look for it at Bill Marlow Show. Listen to the podcast at Book_Interview

March 22, 2011

"How Reliable Is Your Product" Book Signing Meetup Event

We held our book signing party and gave away free signed books. During this session, Mike covered: 

- Practical guide to improving your product reliability
- Case studies/examples of companies and industries that are leaders in reliability
- Pitfalls to avoid when developing new products
- How to optimize reliability, maximize profits, and delight your customers

March 8, 2011

Ops' Mike Silverman Receives Another Great Review on His New Book

PCB News writes "This is a very comprehensive volume--a book that you keep at your side, on your desk close at hand rather than up on your shelf. What I like about this book is the way that Silverman is able to take a pretty serious and, face it, a bit dry discipline and bring it to life with real world examples we can understand. His clear and interesting way of explaining sometimes difficult subjects reminds me of the late Carl Sagan."

March 3, 2011

Event: Implantable Medical Device Design for Reliability

About Event: Mike Silverman of Ops along with Charlie Dingus of Intrapace gave a free seminar at SPMTech's "Meet the Experts" event in Santa Clara, CA. The topic if their talk was on Reliability of Implantable Medical Devices.

March 1, 2011

Ops Consultant Lou LaVallee is awarded Patent 7899756

Lou received a patent for the work on "Critical Parameter/Requirements Management Process and Environment".

The patent was for a unique requirement management process for product  development.  An enterprise wide tool was developed and deployed  using object oriented code based on this patent. The tool was being integrated with other product development tools, such as a document-driven requirements management, configuration management, manufacturing/production control system, problem management, and phased product delivery process tools. 

Lou performed this work in collaboration with colleagues at Xerox as well as faculty at MIT.

For more information on news, please visit our News Page or call (408) 654-0499.


Ops turns 10 / OPEN HOUSE Celebration

It is hard to believe that we are turning 10 years old. Where did the time go? We have survived and thrived during two recessions and two economic recoveries. And we continue to grow!

In May 2001 we started with an idea of providing reliability services to clients in an "a la carte" fashion - when they needed them as they needed them.

We have grown this over the past 10 years to the point where we are now the industry leader in providing full service reliability solutions to clients all over the world.

We are commemorating this event with an OPEN HOUSE Celebration on June 16, 2011, complete with barbeque, music, and lots of festivities.The Open House will also mark the expansion of our Santa Clara Reliability Lab (which just celebrated its 16th anniversary). We have added a 3rd HALT chamber and have teamed up with Chart Industries, a co-sponsor of this Open House event. See Open House for more details on this event.

Below is a highlight of the past 10 years of Ops history.


Significant Event


May 2001

Ops A La Carte Incorporates


Oct 2003

Company brought on first external consultant

Reduced Managing Partner’s billable hours from 80 hours a week to less than 10 hours per week.  This allowed Managing Partner to start concentrating on business development and sales

Apr 2004

Company brought on Kim Silverman as partner

Company developed formal accounting department to start paying consultants and vendors on time and to collect from customers on time.  Company developed legal contracts with consultants and with vendors.  Company developed HR department to help find and bring on consultants.

Dec 2004

Ops releases new website with all of its services and offerings

Gives company presence on web

Feb 2005

Ops starts publishing a quarterly newsletter (and still actively publishes it once a quarter

A large part of our marketing effort is technical information distribution and this is one forum for that.

Oct 2005

Ops hires consultant in Singapore to run Asian market.

Opens up new market for us in Singapore

July 2006

Company named the 9th fastest growing private company in the Silicon Valley area by the San Jose Business Journal

Significant press and notoriety with clients.  Ops seen as a real player

Aug 2006

Ops signs deal with SGS Test labs to distribute services for Ops globally (strength areas to start are US, Singapore, and Taiwan)

Opens up new market for us in Taiwan and strengthens our position in Singapore

Nov 2006

Ops starts a new Software Reliability service division

Opens up new market for us in software reliability services

Jan 2008

Company breaks $2M in revenue and brings on 50th consultant


May 2008

Ops signs deal with SinoRel to distribute services for Ops in China

This opened up a new market for us in China

May 2008

Ops signs partnership with Singapore Testing Services to distribute our services in Singapore

This increased our market potential in Singapore

Feb 2009

Ops releases new Reliability Blog

A large part of our marketing effort is technical information distribution and this is one forum for that.

Mar 2009

Ops releases new software tool “HALT-to-AFR Calculator” allowing a much faster and less expensive method for estimating field reliability

Growth in the HALT business because of our new unique capability.

Sep 2009

Company again named one of the fastest growing private companies in the Silicon Valley area by the San Jose Business Journal

More company recognition

Nov 2009

Ops signs deal with Chroma to distribute services for Ops in Taiwan and China

This strengthens our market for us in Taiwan and China

Jan 2010

Ops quoted in Wall Street Journal  in an article on “Three Best Ways to Win a New Client.”

Great press and notoriety

Mar 2010

Ops opens east coast HALT Lab

Opens up market on the east coast for testing services

Nov 2010

Ops signs on to become senior partner of Product Realization Group

Opens up many new services that company can offer through partners.  In 2010 the group did over $1M and Ops participated heavily in this growth

Dec 2010

Managing Partner publishes book

Widespread recognition of company as industry leader in reliability

Jan 2011

Managing Partner provides signs deal with Toyo of Japan and provides seminar in Japan to over 30 different Japanese companies, including Toyota, Fujitsu, Sharp, and Mitsubishi

Opens up Japanese market

April 2011

Ops announces a joint alliance with Chart Chambers and takes delivery of HALT machine from Chart for their Santa Clara HALT facility

Expanding sales reach across the globe. We are also working on a joint sales offering whereby Ops' services will be offered during Chart chamber deals.

May 2011

Company turns 10 years old

Ops has survived and thrived during two recessions and two economic recoveries. We have proven the need for reliability consulting services and we continue to grow.

Below is a summary of the Best of our Blog for last quarter - highlights of the best blog topics we had. If you would like to contribute to our blog, please either

Contact Us Info or go to

Continuous Improvement/Supplier Development by Mike Gozzo
Robust Design by Lou LaVallee
Bulbgate by Edward Smith


This quarter instead of solving a problem, we are asking our readers to take a Self Assessment.

Clients ask us all the time on how to evaluate their reliability program. The best method is a Reliability Assessment. We created this quick Self-Assessment tool you can use to get a baseline of your reliability program. If you take this self assessment and email us your scores, we will offer a copy of my new book. Offer is available for a limited time only.

How to improve your tolerance management capabilities and increase reliability

Delivering highly reliable quality products on time while maximizing profit requires very precise, efficient analytical tools that are effectively integrated with solid modeling systems. Product analyses must become comprehensive as the design matures through the PLM process. For tolerance management, this maturity evolves from conceptual functional interfaces and critical datum references, to accurate, well-defined acceptance criteria for parts, assemblies, tooling, and inspection processes.

Tribal Engineering accommodates a number of tolerance management needs through its unique dimensional analysis system that is engineered to support robust product development processes from design through manufacture. Unlike any other tool in the industry, Tribal Engineering’s solution is built on 3D Variation Behavior Modeling™ Technology and is fully-integrated with popular CAD software such as Pro/ENGINEER, CATIA V5, and SolidWorks.  Tolerance Management allows for precise sensitivity, statistical and worst case scenario tolerance analysis.

Tribal Engineering has streamlined the mechanical variation modeling process and enables users to get answers early in the design process and often. Reductions in rework, scrap, and engineering changes are common results of proper Tolerance Analysis implementation. Better understanding of dimensional sensitivities also leads to more reliable products where more attention is given to the parameters that truly matter in the final product.  Our clients are experiencing greater confidence in transitioning products from the design to the pre-production phases and prototype build reductions of 50-75%, resulting in fewer last minute changes, which are often very costly. Tribal Engineering addresses the need for precision through:

Better tolerance-optimization tools and processes
A more precise understanding of how tolerance specs and mfg variations impact product quality
The desire for a highly integrated solution with current CAD systems
The elimination of the difficulty in conducting reliable tolerance analysis on projects

Further information is available at or

Ops and Tribal are partnering on a few projects and will be collaborating on our September FREE Webinar entitled Integrating Simulation into a Reliability Program. This also goes along with our theme from our May FREE Webinar on Design for Six Sigma (DFSS).

High Technology OEM’s face significant increases in global competition, time to market pressures, and technological complexities, which result in higher risks for bringing new products to market. These risks drive the need for greater use of outsourced services. To reduce these risks, the PRG has developed a “one-stop-shop” of outsourced services that helps companies to bring new products to market. Engagements are tailored to business and product profiles, and partners work together to deliver services that range from initial concept through global logistics and repair.

Product Realization Group | | |

Given the current economic climate, we know of many talented individuals that are currently looking for work. Therefore, if you are an employer and have a need for any position within reliability, engineering, or operations, we are offering to advertise in our newsletter at no cost. Just doing our part to help stimulate the economy! Below are a few positions that we do know about.

1) Inside Sales Person and 2) Senior Reliability Consultant

1) Ops A La Carte has an immediate opening for a dynamic, self-motivated, energetic, professional Inside Sales person in our Santa Clara, CA office. The candidate is responsible for generating new business and caring for a large set of prospects and customers, and supporting the efforts of the outside sales/program managers in the different regions around the country.

2) Ops A La Carte is looking for Senior Reliability Consultants around the world to join our team of consultants and work on some of the most exciting and challenging projects in the industry. Whether you have an existing consulting practice or are interested in developing one, please contact us.

If interested, email us via our Ops Job Search Contact Form or call (408) 654-0499.

Reliability Engineer

Failure Analysis / Reliability Engineer

If interested, email to Marianne Romansky at Requisition ID 1000LJ



Ops A La Carte's newsletter goes out to over 18,000 subscribers. If you would like to put an ad or job opening in next quarter's "Reliability News", fill out our Job Openings Form or call at (408) 654-0499.

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